With Lincoln Financial Group I was in charge of reiterating several portals, one of which was the Dental Provider Portal. DPP was created as a self-service solution for front office users and to reduce call volume. I came in after the portal had been started and as... 
The goal of the virtual Service Rep kiosk was to provide greater transparency in the sales and service journey. The kiosk application is built with accessibility in mind from the very first touchpoint. Goal: improve the customer’s experience by tailoring... 
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